Cancellations & Refund Policy

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We at www.techiy.io strive to provide exceptional online and technology services to our valued customers. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy outlined below:

1. Eligibility for Refund:

• Refunds will only be considered if the services have not been started or delivered at all.

• The client must provide all required details within the specified timeline for the refund to be eligible.

2. Non-refundable Scenarios:

• Refunds will not be possible if the client has partially used the services, downloaded data, reports, apps, etc.

• Our services are not transferable or shareable.

• Refunds will not be possible if payment has not been made.

3. Refund Conditions:

• A 100% refund is possible if payment has been made, and we have not initiated or delivered any services within the agreed-upon timeline or communicated timeline extensions.

• The timeline for refund eligibility will be counted from the setup completed by the client and the submission of all required information to start the services.

4. Refund Process:

• To request a refund, the client must contact our customer support team at [support email] within the specified timeframe with the necessary details and evidence.

• Our support team will review the request and may require additional information or verification before processing the refund.

• If the refund request meets the eligibility criteria, we will process the refund through Razorpay upon submission of the required banking details.

• Please note that the refund process may take 3 to 7 days to verify the non-delivery of services and complete the refund process.

5. Policy Changes:

• We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at ‘connect@techiy.io’